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English Speaking, US Based Expert Network Techs

Amazing Customer Care Support

We strive to deliver exceptional levels of Expert Customer Care Support
By providing you the best customer service experience that matches our superior products and solutions.

Whether you purchase solutions from us or not, our dedicated US West Coast Customer Care Experts
will assist you in understanding the
technology and selecting the appropriate products or solutions for your success.

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BEFORE OPENING A REQUEST, WE REQUIRE BASIC TROUBLESHOOTING BY RUNNING AN OUT-OF-THE-BOX-TEST.

Live US based Expert Technical Chat Support:

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Your Support requests are Very Important to Us

 

For each specific technical support request or RMA, an automatic ticket is created and a RMA / case number is e-mailed to you with a support portal login.  All support correspondence will go through the support portal so that clear communications is documented for your reference and history.

Our Support Website is available 24/7.
Please use this support website as your first source for help as it contains an online knowledge base of articles, documentation, FAQ’s and other problem-solving resources.

The support portal provides the quickest solution to the most common technical support issues.


Online Documentation and Self Support Links:

Prior to submitting a support request please see the following self-service support portal links as they will save you valuable time. Many questions can be quickly and easily satisfied by using the Support Wiki links below.

Customer Care 1

THE FOLLOWING LINKS ARE FOR SELF SERVICE IN FINDING OTHER SUPPORT

 ► KNOWLEDGE BASE / FAQ’S – Manuals,FAQ lists, Datasheets by model/version.

► RMA REPAIR & RETURNS – Return Materials Authorization Instructions.

► PRODUCT USER MANUALS

► LIGHTNING PROTECTION FOR ETHERNET AND POE EXTENDERS

► TECHNICAL WHITE PAPERS


Professional Grade

Why American Craftsmanship Matters To Your Security

Real Value, Real Solutions, Real Customer Care.

Superior Performance Solutions


Secure your network with only USA made encrypted solutions. Demand Enable-IT

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